I want to postpone/change the dates of my insurance cover because of COVID-19

If your cover has not yet taken effect, you can contact us by email at:
- For expatriate insurance: adhesiontacite.expat@april-international.com 
- For travel or student insurance: adhesiontemporaire.expat@april-international.com 

    I am returning home sooner than expected and want to cancel my insurance, is it possible?

    Yes. We are making it easier for you to cancel your insurance. We will accept a request to cancel on presentation of the return airline ticket to France (or to your country of origin if different).
    Please note that for short-term policies taken out from June 17th 2020, the first 3 months of premiums will remain due in the event of early termination.
    The minimum commitment period for policies taken out between 03/28/2020 and 06/17/2020 is 6 months.

    I want to take out travel/short-term insurance cover for my stay abroad.

    We can offer you the MyTravel Cover solution. This plan provides health - assistance - baggage - personal liability (private capacity) cover for stays abroad of up to 12 months. Some destinations cannot be covered due to events taking place there. We also offer specific solutions for students.

    I want to extend my insurance cover as I cannot return to my home country and need to stay abroad.

    We can give you the option of extending your APRIL insurance cover. To do this, send us an email at adhesiontemporaire.expat@april-international.com with the duration of cover you need and your current plan number.

    I want to be repatriated. What should I do?

    There are a number of scenarios:

    1/ Either you need to be repatriated for medical reasons (in the event of illness or accident or if you are particularly vulnerable with regard to the coronavirus given your medical history): in this case, our assistance partners will arrange your repatriation.

    2/ Or you wish to return to France for fear of contracting the coronavirus or on the recommendation of the French authorities: in this case, we unfortunately cannot cover your repatriation. This is one of the exclusions in our plans, and in all other insurance plans on the market.

    If the French authorities advise you to return to France, and your flight is cancelled or if you have trouble booking your return ticket, this is what we advise:

    - in the first instance contact your airline or travel agency
    - then contact the Embassy or Consulate in the country where you are staying for information on possible repatriation arrangements being organised by the French government.
    - and lastly our partner assistance providers who will do everything possible to assist you depending on the available capacity on the flights being operated by the airlines

    Am I covered if I get the COVID-19 virus?

    The “medical expenses” benefits provided under all of our plans can be claimed if Coronavirus is suspected or detected. In this particular context, “experimental” treatments, meaning medically-prescribed treatments being tested by doctors to treat this disease, will of course be covered as no cure has yet been found. This also applies to enforced quarantine in hospital.

    My academic course abroad has been suspended. What can I do?

    If your academic course has been completely discontinued, you can request the cancellation of your insurance plan due to your early return home by sending us a copy of your return airline ticket to France as evidence.
    If your course has been temporarily suspended, you will still be covered in your country of nationality for 90 consecutive days and will be covered again when you resume your studies.

    For any specific requests, please email us at info.expat@april.com or call us on +33 (0)1 73 02 93 93

    Can you still be contacted?

    Yes, the APRIL group is operating under strict isolation measures to protect its employees, customers and partners while continuing to provide its services. We can still be reached through all the usual channels: phone numbers and email addresses for the customer relations departments:

    - Our offices in Paris: tel +33 (0) 1 73 02 93 93 and email: info.expat@april-international.com

    - Our offices in Mexico City: tel +52 (55) 52 80 13 37 and email: infomexico@april-international.com

    - Our offices in Bangkok: tel +66 (0) 2645 3336 and email: infobangkok@april-international.com

    Is it possible to temporarily suspend the payment of my premiums?

    We will look at individual cases in relation to COVID-19. You can contact our team directly by email at info.expat@april-international.com

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