How do I activate my customer space?

24 hours after subscribing to your contract, you will receive a welcome email with your login starting with 5.

To access your Customer Space, you must activate your account. To do so, simply go to the April International Care Customer Space and click on the "Activate my account" button. 

You will need to enter your login starting with 5 and the email address provided on your application form. You will receive a second email to confirm the successful activation of your Customer Space and create your password. You will then be able to access your customer space.

How do I activate my Easy Claim account?

24 hours after subscribing to your contract, you will receive a welcome email with your login starting with 5.

To be able to use the Easy Claim app, you must first activate your Customer Space. To access Easy Claim, you must first download the application to your smartphone or tablet from the App Store or Google Play. All you have to do is enter your login starting with 5 and your password created when you activated your Customer Space.

NB: the Easy Claim application will be fully functional from the effective date of your cover. If your cover has not yet started, it will indicate that you do not have a current contract.

How do I find my login?

Your login was sent by email 24 hours after signing your contract, to the email address provided when your contract was set up. If you wish to obtain your login again, please contact us here.

How do I reset my password?

You can reset the password to access your customer space by clicking on this link.

How do I modify my personal information?

You can modify your personal information from your Customer Space, by going to "My personal information". You can then modify:

• your contact details (email address, landline, mobile phone)
• your correspondence options (language, postal mail)
• your contact address and your bank details for your reimbursements

All the information you need for travelling or living abroad