How do I download my documents?

You can download several documents from your Customer Space by going to "My documents". In particular, you can download:

  • your insurance card
  • your guarantees
  • your general conditions
  • a confidential medical certificate
  • a request for prior agreement
  • a reimbursement claim form
How do I obtain my insurance card?

There are two ways to obtain your insurance card:

  1. By logging into the Easy Claim application and clicking on "Insurance card". You can then download it onto your smartphone and present it if necessary
  2. By logging into your Customer Space and going to "My documents" then "Download insurance card"
How do I obtain an insurance certificate?

You can download your insurance certificate directly online from your Customer Space by going to "My documents" then "Useful documents" and "Download my insurance certificate".

How do I obtain a specific insurance certificate?

If you need a specific certificate for a university, or a visa application for China or Russia for example, please contact us here.

All the information you need for travelling or living abroad