How do I download my documents?

You can download several documents from your Customer Zone by going to "My documents". In particular, you can download:

  • your insurance card
  • your guarantees
  • your general conditions
  • an insurance certificate in several languages
  • a confidential medical certificate
  • a request for prior agreement
  • a reimbursement claim form

Click here to return to the Customer Zone login page

How do I obtain my insurance card?

There are two ways to obtain your insurance card:

  1. By logging into the Easy Claim app and clicking on "Access my policy documents". You can then download it on your smartphone and show it when necessary
  2. By logging into your Customer Zone and going to "My documents" then "Download insurance card"
How do I obtain an insurance certificate?

You can download your insurance certificate in several languages directly online from your Customer Zone by going to "My documents", then "Useful documents", and "Download my insurance certificate".

How do I obtain a specific insurance certificate?

If you need a specific certificate for a university, or a visa application for China or Russia for example, please contact us here.

All the information you need for travelling or living abroad